Service Guarantee
At Zimravenjrozer, we stand behind the quality of our appliance repair work. We are committed to ensuring your complete satisfaction with our services and the performance of your repaired appliances.
Warranty Coverage
All repair services include warranty coverage on both parts and labor. The specific warranty period depends on the type of repair and components used:
Standard repairs: 90 days
Premium repairs: 180 days
Parts: Manufacturer warranty
What Is Covered
Our warranty covers:
- Defects in workmanship related to the repair performed
- Failure of parts installed during the repair
- Issues directly related to the original repair work
- Re-repair of the same issue at no additional charge
What Is Not Covered
The warranty does not cover:
- Damage caused by misuse or accidents after repair
- Normal wear and tear of the appliance
- Issues unrelated to the original repair
- Damage from improper maintenance
- Repairs performed by unauthorized third parties
- Appliances used for commercial purposes
Making a Warranty Claim
If you experience issues with your repaired appliance within the warranty period:
- Contact us immediately to describe the problem
- Provide your original service receipt or invoice number
- Allow us to inspect the appliance
- We will determine if the issue is covered under warranty
Satisfaction Guarantee
If you are not satisfied with our repair service, please contact us within 7 days of service completion. We will work with you to address your concerns and ensure your satisfaction.
Refund Policy
Refunds are considered on a case-by-case basis:
- If we cannot successfully repair your appliance, you will not be charged
- Diagnostic fees are non-refundable once assessment is complete
- If you decline repair after diagnosis, diagnostic fees apply
- Refunds for completed repairs are evaluated based on specific circumstances
Customer Responsibilities
To maintain warranty coverage:
- Follow all care instructions provided after repair
- Use the appliance according to manufacturer guidelines
- Perform recommended maintenance
- Report issues promptly within the warranty period
- Retain your service receipt or invoice